職場英文口說基礎Lv1~Lv3

英文商務電話必備6大重點,讓你撥打外國客戶電話輕鬆就上手!

一、1分鐘單字速速記 Vocabulary

  • extension (n.)電話分機
  • transfer (v.)轉接
  • contact (v. / n.)聯繫 / 聯繫人
  • consensus (n.)共識
  • partnership (n.)合夥關係
  • voicemail (n.)語音訊息
  • available (adj.)有空的
  • availability (n.)空檔
  • approval (n.)批准
  • review (v.)審查
  • feasibility (n.)可行性

二、事前準備 Preparing for the Call

在撥打商務電話前,別忘了先確認以下事項,讓整個溝通更流暢、順利喔!

preparing for the call

1.蒐集你所需要的資訊(對方的名字與電話號碼、行程表、筆跟紙)。

Gather all the information and supplies you might need (name and number of the person you need to speak to, a calendar, a pen, and paper).

2.確定你處在一個安靜且舒服的環境。

Make sure you are in a quiet and comfortable environment.

3.記下你這通電話要完成的任務。

Make notes about what you need to accomplish with the call.
* accomplish (v.) 完成

三、實際撥打 Making the Call

實際撥打電話時,又有什麼該注意的重點呢?趕緊接著看下去吧!

商務電話講重點

1.在一開始就介紹你自己/提醒對方你是誰。

Introduce yourself/remind the person of who you are at the beginning.* remind (v.) 提醒
* beginning (n.) 開頭

2.表達你的感激之情,感謝對方撥空跟你說話。

Express gratitude. Thank the person for taking time out of their busy day to talk to you.
* gratitude (n.) 感激

3.確認對方是有空可以講電話的。

Make sure the person you’re calling is available to talk.

4.清楚表明這通電話的目的。

State the purpose of the call. Be clear and get to the point.* purpose (n.) 目的
* clear (adj.) 清楚的

5.重述這通電話的重點,確認雙方在溝通上有共識。

Summarize the important parts and ensure both parties reach an agreement.

* agreement (n.)意見一致

6.客氣地結束這通電話。別忘了要先說再見再掛電話。

End the call politely. Do not forget to say good bye before hanging off.

四、情境模擬 Scenario Application

看完撥打商務電話注意事項,接著試著將這些方法運用到句子當中吧!

making-business-phone-calls-scenario-application

Albert: Hello, my name is Albert. I am one of your partners. May I speak to Joe?

Albert: 你好,我是Albert,是你們的一位合作夥伴,請問我可以跟Joe通話嗎?

Switchboard: I’ll connect you to number 851

總機: 我幫您轉接到分機851。

Albert: Thank you for taking the time to contact us. Have I caught at a bad time to call?

Albert: 謝謝你願意撥空與我說話。請問是否有打擾到你呢?

Joe: No, it’s fine.

Joe: 不會我剛好有空。

Albert: This call is in regard to the meeting we discussed the other day.

Albert: 我打來是為了前幾天我們討論關於會議的事。

Joe: I will attend your meeting but I need to check my schedule first.

Joe: 我會參加你的會議但我得先確定我的時間。

Albert: No problem. Once you’ve confirmed your availability, please send over your information so that we can give you the itinerary for the day.

Albert: 沒問題。一旦你確定了你可以的日期,發個傳真告訴我具體情況。那樣我們就可以給你回復當天的日程安排。

Joe: Will do.

Joe: 沒問題。

AlbertPlease don’t hesitate to contact me should you have any questions.

Albert: 如有任何問題,歡迎聯絡。

在職場上學習如何使用商用英文電話應對口語與禮儀,對工作上的表現很有幫助,記得這些重點,在職場社交中大膽說英文!

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