
不論是在本土企業或是外商公司工作,都會有需要用到電話與客戶溝通的時候,若對方是國外客戶的時候只要掌握 6 大商用電話英文必備技巧,就能輕鬆與對方溝通,同樣的即便今天面對的是國內客戶也可以應對在上方喔!
內容目錄
一、商用電話注意事項: Preparing for the Call
在撥打商務電話前,別忘了先確認以下事項,讓整個溝通更流暢、順利喔!

1.蒐集你所需要的資訊(對方的名字與電話號碼、行程表、筆跟紙)。
Gather all the information and supplies you might need (name and number of the person you need to speak to, a calendar, a pen, and paper).
2.確定你處在一個安靜且舒服的環境。
Make sure you are in a quiet and comfortable environment.
3.記下你這通電話要完成的任務。
Make notes about what you need to accomplish with the call.
* accomplish (v.) 完成
二、商用電話英文 6 大重點 Making the Call
實際撥打電話時,又有哪些該注意的重點呢?趕緊接著看下去吧!

1.在一開始就介紹你自己/提醒對方你是誰。
Introduce yourself/remind the person of who you are at the beginning.
* remind (v.) 提醒
* beginning (n.) 開頭
2.表達你的感激之情,感謝對方撥空跟你說話。
Express gratitude. Thank the person for taking time out of their busy day to talk to you.
* gratitude (n.) 感激
3.確認對方是有空可以講電話的。
Make sure the person you’re calling is available to talk.
4.清楚表明這通電話的目的。
State the purpose of the call. Be clear and get to the point.
* purpose (n.) 目的
* clear (adj.) 清楚的
5.重述這通電話的重點,確認雙方在溝通上有共識。
Summarize the important parts and ensure both parties reach an agreement.
* agreement (n.)意見一致
6.客氣地結束這通電話。別忘了要先說再見再掛電話。
End the call politely. Do not forget to say good bye before hanging off.
三、商用電話英文情境模擬 Scenario Application
看完撥打商務電話注意事項,接下來試著將這些方法運用到句子當中吧!

Albert: Hello, my name is Albert. I am one of your partners. May I speak to Joe?
Albert: 您好,我是 Albert,是你們的合作夥伴,請問我可以跟 Joe 通話嗎?Switchboard: I’ll connect you to number 851
總機: 我幫您轉接到分機 851。Albert: Thank you for taking the time to contact us. Have I caught at a bad time to call?
Albert: 謝謝您撥空與我說話。請問是否有打擾到您呢?Joe: No, it’s fine.
Joe: 不會,我正好有空。Albert: This call is in regard to the meeting we discussed the other day.
Albert: 我打來是為了前幾天我們討論過關於會議的事。Joe: I will attend your meeting but I need to check my schedule first.
Joe: 我會參加您的會議,但我得先確定我的日程表。Albert: No problem. Once you’ve confirmed your availability, please send over your information so that we can give you the itinerary for the day.
Albert: 沒問題。一旦確定了您可以的日期,再麻煩告訴我。這樣我們就能回覆您當天的日程安排。Joe: Will do.
Joe: 沒問題。Albert: Please don’t hesitate to contact me should you have any questions.
Albert: 如果有任何問題,歡迎與我聯絡。
想要將你的職場能力更佳提升,或想找尋專業顧問帶領你一起練習,
WUWOW 提供你一堂免費線上課程!
現在就開始你的第一堂口語練習,一起提升你的商業英文能力吧!
關注 IG / FB / Dcard /YouTube 社群帳號,
可即時瀏覽最新資訊,更快速吸收新知及優惠哦!
想了解更多商業英文內容,繼續閱讀以下內容:
▲商業英文必備術/插話也能提高好感度?5個會議禮貌插話用詞!讓你談判力加倍!
▲商業英文,關於交際應酬,你不得不知的 5 個小常識!
▲職場英文談判技巧大彙整,再也不怕跟別人打交道!
Hello, I like your site very much. The content was very helpful. I will visit your site more often now.
I very delighted to find this internet site on bing, just what I was searching for as well saved to fav