內容目錄
一、1分鐘單字速速記 Vocabulary
- extension (n.)電話分機
- transfer (v.)轉接
- contact (v. / n.)聯繫 / 聯繫人
- consensus (n.)共識
- partnership (n.)合夥關係
- voicemail (n.)語音訊息
- available (adj.)有空的
- availability (n.)空檔
- approval (n.)批准
- review (v.)審查
- feasibility (n.)可行性
二、事前準備 Preparing for the Call
在撥打商務電話前，別忘了先確認以下事項，讓整個溝通更流暢、順利喔！
1.蒐集你所需要的資訊(對方的名字與電話號碼、行程表、筆跟紙)。
Gather all the information and supplies you might need (name and number of the person you need to speak to, a calendar, a pen, and paper).
2.確定你處在一個安靜且舒服的環境。
Make sure you are in a quiet and comfortable environment.
3.記下你這通電話要完成的任務。
Make notes about what you need to accomplish with the call.
* accomplish (v.) 完成
三、實際撥打 Making the Call
實際撥打電話時，又有什麼該注意的重點呢？趕緊接著看下去吧！
1.在一開始就介紹你自己/提醒對方你是誰。
Introduce yourself/remind the person of who you are at the beginning.* remind (v.) 提醒
* beginning (n.) 開頭
2.表達你的感激之情，感謝對方撥空跟你說話。
Express gratitude. Thank the person for taking time out of their busy day to talk to you.
* gratitude (n.) 感激
3.確認對方是有空可以講電話的。
Make sure the person you’re calling is available to talk.
4.清楚表明這通電話的目的。
State the purpose of the call. Be clear and get to the point.* purpose (n.) 目的
* clear (adj.) 清楚的
5.重述這通電話的重點，確認雙方在溝通上有共識。
Summarize the important parts and ensure both parties reach an agreement.
* agreement (n.)意見一致
6.客氣地結束這通電話。別忘了要先說再見再掛電話。
End the call politely. Do not forget to say good bye before hanging off.
四、情境模擬 Scenario Application
看完撥打商務電話注意事項，接著試著將這些方法運用到句子當中吧!
Albert: Hello, my name is Albert. I am one of your partners. May I speak to Joe?
Albert: 你好，我是Albert，是你們的一位合作夥伴，請問我可以跟Joe通話嗎?
Switchboard: I’ll connect you to number 851
總機: 我幫您轉接到分機851。
Albert: Thank you for taking the time to contact us. Have I caught at a bad time to call?
Albert: 謝謝你願意撥空與我說話。請問是否有打擾到你呢?
Joe: No, it’s fine.
Joe: 不會我剛好有空。
Albert: This call is in regard to the meeting we discussed the other day.
Albert: 我打來是為了前幾天我們討論關於會議的事。
Joe: I will attend your meeting but I need to check my schedule first.
Joe: 我會參加你的會議但我得先確定我的時間。
Albert: No problem. Once you’ve confirmed your availability, please send over your information so that we can give you the itinerary for the day.
Albert: 沒問題。一旦你確定了你可以的日期，發個傳真告訴我具體情況。那樣我們就可以給你回復當天的日程安排。
Joe: Will do.
Joe: 沒問題。
Albert: Please don’t hesitate to contact me should you have any questions.
Albert: 如有任何問題，歡迎聯絡。
