不論是在本土企業或是外商公司工作，都會有需要用到電話與客戶溝通的時候，若對方是國外客戶的時候只要掌握 6 大商用電話英文必備技巧，就能輕鬆與對方溝通，同樣的即便今天面對的是國內客戶也可以應對在上方喔！
內容目錄
一、商用電話注意事項： Preparing for the Call
在撥打商務電話前，別忘了先確認以下事項，讓整個溝通更流暢、順利喔！
1.蒐集你所需要的資訊(對方的名字與電話號碼、行程表、筆跟紙)。
Gather all the information and supplies you might need (name and number of the person you need to speak to, a calendar, a pen, and paper).
2.確定你處在一個安靜且舒服的環境。
Make sure you are in a quiet and comfortable environment.
3.記下你這通電話要完成的任務。
Make notes about what you need to accomplish with the call.
* accomplish (v.) 完成
二、商用電話英文 6 大重點 Making the Call
實際撥打電話時，又有哪些該注意的重點呢？趕緊接著看下去吧！
1.在一開始就介紹你自己/提醒對方你是誰。
Introduce yourself/remind the person of who you are at the beginning.
* remind (v.) 提醒
* beginning (n.) 開頭
2.表達你的感激之情，感謝對方撥空跟你說話。
Express gratitude. Thank the person for taking time out of their busy day to talk to you.
* gratitude (n.) 感激
3.確認對方是有空可以講電話的。
Make sure the person you’re calling is available to talk.
4.清楚表明這通電話的目的。
State the purpose of the call. Be clear and get to the point.
* purpose (n.) 目的
* clear (adj.) 清楚的
5.重述這通電話的重點，確認雙方在溝通上有共識。
Summarize the important parts and ensure both parties reach an agreement.
* agreement (n.)意見一致
6.客氣地結束這通電話。別忘了要先說再見再掛電話。
End the call politely. Do not forget to say good bye before hanging off.
三、商用電話英文情境模擬 Scenario Application
看完撥打商務電話注意事項，接下來試著將這些方法運用到句子當中吧!
Albert: Hello, my name is Albert. I am one of your partners. May I speak to Joe?
Albert: 您好，我是 Albert，是你們的合作夥伴，請問我可以跟 Joe 通話嗎?Switchboard: I’ll connect you to number 851
總機: 我幫您轉接到分機 851。Albert: Thank you for taking the time to contact us. Have I caught at a bad time to call?
Albert: 謝謝您撥空與我說話。請問是否有打擾到您呢?Joe: No, it’s fine.
Joe: 不會，我正好有空。Albert: This call is in regard to the meeting we discussed the other day.
Albert: 我打來是為了前幾天我們討論過關於會議的事。Joe: I will attend your meeting but I need to check my schedule first.
Joe: 我會參加您的會議，但我得先確定我的日程表。Albert: No problem. Once you’ve confirmed your availability, please send over your information so that we can give you the itinerary for the day.
Albert: 沒問題。一旦確定了您可以的日期，再麻煩告訴我。這樣我們就能回覆您當天的日程安排。Joe: Will do.
Joe: 沒問題。Albert: Please don’t hesitate to contact me should you have any questions.
Albert: 如果有任何問題，歡迎與我聯絡。
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想了解更多商業英文內容，繼續閱讀以下內容：
▲商業英文必備術／插話也能提高好感度？５個會議禮貌插話用詞！讓你談判力加倍！
▲商業英文，關於交際應酬，你不得不知的 5 個小常識！
▲職場英文談判技巧大彙整，再也不怕跟別人打交道！
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